ph775 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by ph775 ("ph775", "we", "us", "our") and applies to all personal data collected through the ph775 website at https://ph775.net and all associated services, games, promotions, and features (collectively, the "Platform").

ph775 is committed to protecting the privacy and personal data of all users, including Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and throughout the Philippines. We process personal data in accordance with applicable Philippine data privacy legislation and the requirements of the gaming regulatory framework under which ph775 operates.

By registering an account on ph775 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the ph775 Platform.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2. Personal Data We Collect

ph775 collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

ph775 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where expressly required by applicable law or regulatory directive.

3. How We Collect Your Data

ph775 collects personal data through the following means:

• Direct interactions: Data you provide when registering your ph775 account, completing identity verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the ph775 Platform, including through cookies, web beacons, and server logs. See Section 7 for full details on our cookie practices.
• Third-party sources: Identity and fraud-check data received from payment processors (such as GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank), identity verification service providers, and fraud prevention agencies where necessary to comply with our legal obligations.

4. How We Use Your Personal Data

ph775 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your ph775 account, including processing your registration and verifying your identity.
• Service delivery: To provide you with access to games, process deposits and withdrawals, and deliver the full range of ph775 Platform features.
• Legal and regulatory compliance: To fulfil our obligations under applicable Philippine gaming regulations, anti-money laundering (AML) laws, and data privacy legislation, including conducting Know Your Customer (KYC) checks and filing required reports with regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal or prohibited activities on the ph775 Platform.
• Responsible gaming: To monitor player behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our duty of care to all ph775 members.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 Filipino-speaking support team.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and content of the ph775 Platform.
• Marketing communications: To send you relevant promotions, bonus offers, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

5. Legal Basis for Processing

ph775 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including operating your account, processing transactions, and delivering Platform services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and gaming regulatory directives.
• Legitimate interests: Processing carried out for ph775's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

ph775 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and age in compliance with regulatory requirements.
• Fraud prevention agencies: Organisations that assist ph775 in detecting and preventing fraudulent activity on the Platform.
• Regulatory and law enforcement authorities: Philippine gaming regulators, financial intelligence units, and law enforcement agencies, where ph775 is required by law to disclose information or where disclosure is necessary to protect the rights and safety of ph775 or its players.
• IT service providers: Hosting, cloud storage, analytics, and customer support technology providers who process data on ph775's behalf under strict data processing agreements.
• Professional advisers: Legal counsel, auditors, and compliance consultants, where necessary for the operation of ph775's business and fulfilment of legal obligations.

All third parties with whom ph775 shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specified purpose and in accordance with ph775's instructions.

7. Cookies and Tracking Technologies

ph775 uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure its proper functioning, and gather analytics data that helps us improve our services. A cookie is a small text file placed on your device when you visit the ph775 website.

The categories of cookies used by ph775 are as follows:

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ph775 Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate correctly.

8. Data Retention

ph775 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, ph775 applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with applicable AML and gaming regulatory requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer if the communication relates to an ongoing dispute or legal matter.
• Marketing preference data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised within 30 days.
• Technical and usage data: Typically retained in identifiable form for up to 24 months, after which it may be anonymised and retained for analytical purposes.

When personal data is no longer required, ph775 will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Data Security

ph775 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph775 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised ph775 personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments, penetration testing, and vulnerability scanning of the ph775 Platform infrastructure.
• Incident response procedures to detect, contain, and report data security incidents in a timely manner.
• Staff training on data privacy and security obligations.

While ph775 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ph775 will notify you and the relevant regulatory authorities as required by applicable law.

10. Your Data Rights

As a user of the ph775 Platform, you have the following rights in relation to your personal data, subject to applicable legal limitations:

• Right of access: You have the right to request a copy of the personal data ph775 holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that ph775 correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request that ph775 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: You have the right to request that ph775 restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where ph775 relies on legitimate interests as the legal basis, and to opt out of direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the ph775 support team via live chat or by emailing [email protected]. ph775 will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case ph775 will notify you of the extension and the reasons for it.

11. Children's Privacy

The ph775 Platform is strictly intended for adults aged 21 years and above, in accordance with applicable Philippine gaming regulations. ph775 does not knowingly collect personal data from individuals under the age of 21.

If ph775 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the ph775 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

12. Third-Party Links

The ph775 Platform may contain links to third-party websites or services for informational purposes. ph775 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected through the ph775 Platform.

13. Updates to This Privacy Policy

ph775 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, ph775 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last updated" date at the top of this page reflects when the Policy was most recently revised. Your continued use of the ph775 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how ph775 protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ph775 handles your personal data, please contact our Data Privacy team:

• Live Chat: Available 24/7 directly on the ph775 Platform
• Email: [email protected]

Our support team, with Filipino-speaking agents available around the clock, is ready to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines with any privacy-related enquiries.